From here, you can switch your sources and displays just like you would with an HDMI matrix switcher. The sources are located on the left, and the displays are on the right. Simply click on the source first, then click on the display you wish to view it on. You can also save and recall presets on this page for faster switching and preview the sources’ video content as a thumbnail for easy visual reference.

TROUBLESHOOTING

Encoder/Decoder/CBOX not powering up – If all devices are not getting power, verify the power connection on the Network Switch and check the LED indicator lights for each device connection. If only one device isn’t getting power, verify your connection to the Network Switch is appropriate (see examples below).

Verify Connections (device not getting power, video signal dropouts, Mentor shows device with poor network connection, etc.) – Check that all cables are properly connected and not tightly bundled together or exceeding their bend radius.

1. Re-terminate using standard RJ-45 connectors. Avoid using push-through or “EZ” type ends, as these have exposed copper wiring at the tips that can damage or bend the pins inside the ports.
   
2. Generally speaking, the higher the video resolution and the longer the run, the better the cabling should be. For most applications, Cat 5e (or better) is recommended with MXNet.
   
3. Swap ports, cables, devices, etc., to help narrow down if the issue stays with the port, cable, or device. Try replicating the issue with a shorter, factory-terminated patch cable closer to the Network Switch.
   
4. If using a third-party network switch, verify its IGMP settings, MTU size, PoE Budget, and EEE functionality are configured correctly. Third-party switch requirements and settings for MXNet can be found here.
   

Encoder/Decoder not showing up in Mentor – Check the mini-OLED screen on the front panel of the Encoder/Decoder and verify if it shows the MAC address and its current IP address. The IP address (if running default configurations on an MXNet switch) should be a link-local address of 169.254.x.x. If the address is a non-link-local address, and the MXNet switch/CBOX is running default factory configurations (no IP settings changed), please reach out to AVPro Technical Support for further assistance.

Verify EDID’s and Scaling – If you’re having issues with 4K signals, but 1080p is working, verify all the connected devices are capable of the signal you are sending.

1. Adjust the output resolution scaling down to a lower resolution, such as 1080p, on a Decoder plugged into a display you’re having issues with. Adjusting the output resolution scaling allows you to simultaneously send 4K signals to the more capable zones, and a lower resolution signal to the non-4K displays, eliminating the need to downgrade the entire system when using a mix of 4k and non-4K displays.