If your current encoder firmware is on version 3.33 -> 3.37, you must first follow this article here. NOTE: AC-MXNET-1G-E firmware V3.44 or higher requires CBOX V2.55 or CBOX-B/HA V4.09, or higher in order for RS-232 communication to function ...
NOTE: AC-MXNET-1G-DANTE-E firmware V1.16 or higher requires your AC-MXNET-CBOX to be updated to V2.55 / AC-MXNET-CBOX-B to V4.09 or later, or you may have issues with RS-232 transmissions. If you cannot select your device on the CBOX using the ...