If you current encoder firmware is on version 3.33 -> 3.37, you must first follow this article here. NOTE: AC-MXNET-1G-E firmware V3.44 requires CBOX V2.55 or CBOX-B V4.09, or higher in order for RS-232 communication to function properly. Release ...
If a firmware update was already attempted via the CBOX, and the Encoder OLED is not turning on, or if you're experiencing issues during the update process, please call Technical Support for further assistance. What you'll need: A Windows Based PC A ...