One thing that AVPRO Global Holdings, LLC prides itself on is the exceptional technical support team.
There are three ways to easily access technical support. We recommend submitting a ticket or emailing support if the issue is non-critical. Tickets, voice mail and email submissions are answered within 1-hour during normal business hours. No matter how you submit a request, a support ticket is immediately created for you, this ensures no issue goes un-addressed.
Technical Support Details:
Normal Support Hours:
- (PST) ~ 6:00 AM - 6:00 PM
- (CST) ~ 8:00 AM – 6:00 PM
- (EST) ~ 9:00 AM – 6:00 PM
After Hours/Saturday Support:
- We typically have at least ONE support representative working after hours and on weekends. The best way to get after-hours or Saturday support is to submit a ticket or call the Support Line and leave a message if no-one answers. We try to get back to weekend support requests within 1-Hour.
- For urgent after-hours requests that need a response immediately, please contact your Account Manager.
Support Phone Numbers:
- Support Direct Line: 605-977-3477
- Toll-Free: 877-886-5112 – Option 2
- US Local (Toll): 605-274-6055 – Option 2
- International: +1-605-274-6055 – Option 2
Support Online (Articles & Submit Tickets):
Email Support (Create Ticket):