How To Get Support

One thing that AVPRO Global Holdings, LLC prides itself on is the exceptional technical support team. 

There are three ways to easily access technical support.  We recommend submitting a ticket or emailing support if the issue is non-critical.  Tickets, voice mail and email submissions are answered within 1-hour during normal business hours.  No matter how you submit a request, a support ticket is immediately created for you, this ensures no issue goes un-addressed. 

Technical Support Details:

Normal Support Hours:

• (PST) ~ 6:00 AM - 6:00 PM
• (CST) ~ 8:00 AM – 6:00 PM
• (EST) ~ 9:00 AM – 6:00 PM

After Hours/Saturday Support:

• We typically have at least ONE support representative working after hours and on weekends.  The best way to get after-hours or Saturday support is to submit a ticket or call the Support Line and leave a message if no-one answers.  We try to get back to weekend support requests within 1-Hour.
• For urgent after-hours requests that need a response immediately, please contact your Account Manager.

Support Phone Numbers:

• Support Direct Line:  605-977-3477
• Toll-Free: 877-886-5112 – Option 2
• US Local (Toll): 605-274-6055 – Option 2
• International: +1-605-274-6055 – Option 2

Support Online (Articles & Submit Tickets):

• https://support.avpoedge.com

Email Support (Create Ticket):

• support@avproedge.com