One thing that AVPRO Global Holdings, LLC prides itself on is the exceptional technical support team. 

There are three ways to easily access technical support.  We recommend submitting a ticket or emailing support if the issue is non-critical.  Tickets, voice mail and email submissions are answered within 1-hour during normal business hours.  No matter how you submit a request, a support ticket is immediately created for you, this ensures no issue goes un-addressed. 

Technical Support Details:

Normal Support Hours:

• (PST) ~ 6:00 AM - 6:00 PM
• (CST) ~ 8:00 AM – 6:00 PM
• (EST) ~ 9:00 AM – 6:00 PM

After Hours/Saturday Support:

• We typically have at least ONE support representative working after hours and on weekends.  The best way to get after-hours or Saturday support is to submit a ticket or call the Support Line and leave a message if no-one answers.  We try to get back to weekend support requests within 1-Hour.
• For urgent after-hours requests that need a response immediately, please contact your Account Manager.

Support Phone Numbers:

• Support Direct Line:  605-977-3477
• Toll-Free: 877-886-5112 – Option 2
• US Local (Toll): 605-274-6055 – Option 2
• International: +1-605-274-6055 – Option 2

Support Online (Articles & Submit Tickets):

• https://support.avpoedge.com

Email Support (Create Ticket):

• support@avproedge.com